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Explore How-To's and learn best practices from our knowledge base.
Products and Services
Broadband & Calling
What are NOW's Broadband Plans?
What broadband services do you offer?
What is Fibre Xtreme?
What is Fibre / UFB?
How can I get Ultrafast Broadband (UFB)?
What does 'Unlimited 2 Hour National Calling' actually mean?
Do you have add on packs for mobile calling?
Can I have Voicemail and Caller ID without having a calling pack?
Can I have a phoneline-only connection? E.G Naked Phoneline?
How can I get more information about your products and services?
What kind of routers do you sell?
How do I get a router from you?
What is your Techspert service?
Where can I receive technical support?
I'm a Techspert membership subscriber, how often can I call?
NOW Public WiFi
Where can I use NOW Public Wi-Fi?
Fibre Connection Process
Is Fibre Available at my address?
Do I need to pay any installation fees?
Will my alarm still work on Fibre?
Will all the phones in my house still work?
What should I do if I can’t make myself available on the day and time agreed for the site visit?
Can the Chorus technician come to my house at a specific time because of work commitments?
Do I need to be home all day for the site visit?
ADSL / VDSL Connection Process
How long will it take to get my broadband connection set up?
What is the difference between ADSL2+ and VDSL?
Can I get VDSL?
How fast should my ADSL2+ be?
How can I pay my bill?
Can I pay by credit card?
How do I read my bill?
I've changed my contact details, how do I keep you guys up to date?
Where can I find copies of my current or past invoices?
NOW Customer Portal
What is the customer portal and how can I use it?
How do I change my password for the customer portal?
How can I see my broadband and calling usage?
My NOW Services
How do I change my NOW plan?
I'm moving house, how can I take my services with me?
I need to cancel my account, what do I do?
Help and Support
I need help with my Broadband!
How can I test the speed of my broadband, I think its slow?
I have no internet, what can I check?
What are NOW's DNS servers?
What if I need a public IP Address?
How do I Flush DNS Cache on my computer / mobile device?
Do you currently support IPv6?
I need help with my Phoneline!
I have no dialtone on my phone!
I can hear a static / crackling noise on my phoneline!
I need more filters for my phone lines, where do I get them?
How do I use call waiting?
Why can't I call 0900 numbers?
Why does it ask for a PIN when I make a toll call?
What is voicemail and how do I get it or use it?
NOW Voice conferencing service
What is call divert and how do I get it or use it?
Does NOW support VoIP (Voice over IP)?
I need help with my Router!
Can I use my own Router?
How do I plug my router in?
Why can't I access the Router Settings?
I’d like to set up port forwards. How can this be done?
What is the Wi-Fi password for my NOW Router?
I need help with my Email!
What can I do if I can’t send or receive email?
Basic email settings
Popular email client setup
What is SMTP-AUTH and how do I get it?
Can I access my emails from my mobile device?
How do I change my email password?
I have forgotten my username and/or password
How do I access NOW Webmail?
I need help with my Wi-Fi!
Can I connect my smartphone / tablet to my WiFi network?
How do I change my WiFi password?
How do I change my network frequency and/or channel?
What is the range of my router?
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