If you have no dialtone on your phone, there could be an issue with the line.

Before calling us to confirm, feel free to check the following steps.


1. Is the phone plugged in?

Sounds silly, but worth checking! Sometimes the phone cable can get knocked out of the wall, or out of the filter.

Ensure the phone cable is securely clicked into place.


2. Is there an issue with the jackpoint?

Try plugging the phone into another jackpoint. If it works, you may need to get an electrician to check out the faulty jackpoint.


3. Is there an issue with the phone?

If you have more than one phone, try dialing a number from the second phone.

If it works, you may need to look at replacing the faulty handset.


4. Have you just moved into your address, or are you a new customer?

If you are waiting for NOW to connect services, or have moved into a new address, the connection may still need to be done.

If unsure, give us a call.


4. Do you have an internet connection?

Chances are, if there is a line fault, both your internet and phone will be down.

Try to load a few websites to test. If the internet doesn't work, you may need to give us a call.


If the above did not resolve your issue, or you need help with your phoneline, feel free to give our technical team a call.

They can be called on 0800GETNOW (0800438669), or emailed on help@nownz.co.nz