The answer technically is yes and no.

If you opt for a phoneline when connecting services with NOW, we will connect a phoneline using the best method possible.

There are many ways to connect phonelines now, including over a fibre optic network, through an ATA, or through copper into your home.

In some scenarios, we will need to choose a VoIP (Voice over IP) solution to deliver a phoneline to your home.

This operates on our network, and is charged normally.

As a customer you are free to connect your own third party VoIP system.

A great example of this is Skype calling. However, we do not support third party equipment connecting to our voice servers.

If you have any questions about VoIP, or voice delivery methods, feel free to get in touch with our tech team.

They can be called on 0800 GET NOW (0800 438 669), or emailed at