Sometimes when switching from another provider, you will lose your email address.

This is because the email account is tied to your account with another company.

Unfortunately we cannot provide email addresses that were not created by us. (E.G ,, )

There are two options available.

  1. NOW can provide you a new address, or
  2. You are welcome to create a new, free, email address with another email provider. Examples are Gmail accounts, Outlook accounts and iCloud accounts.

If you have a nowmail email address, you can set this up on most email clients across a wide range of devices.

These include desktops, laptops, mobile phones, tablets etc.

The setup might be different on each device, but it all requires the below information.

Incoming server settings:

  •  Server:   

  •  Port:                 110

  •  SSL:                 Off

  •  Username:     The name before the ''

  •  Password:      This should have been supplied to you.

Outgoing server settings

  •  Server:    

  •  Port:                  25 (or port 2525)

  •  SSL:                  Off

  •  Authentication: Password

  •  Username:      Same as incoming username, the name before the '

  • Password:       Same as incoming password, this should have been supplied to you.

If you have any questions about your nowmail email, feel free to give us a call on 0800 GET NOW (0800 438 669).

You can also get in touch with our support team by emailing