Yes, in most cases, you will be able to use your existing router on our network.


Your router may require configuration changes which will require access to the administrative settings.

Please consult your routers manual for information on how to access these settings. 


If it's all a bit techy, feel free to drop your router off to our Napier hub and we'll get it sorted in no time. 


ADSL2+ Settings:

  • Username: Please use your NOW account number for this field.

  • Password: Please use your NOW account number for this field.

  • Connection Type: PPPoA

  • Encapsulation Mode: VC-MUX

  • VPI: 0

  • VCI: 100


VDSL Settings:

  • Username: Please contact us for your VDSL username

  • Password: You do not need a specific password. Just enter your NOW account number.

  • VLAN: On

  • VLAN ID: 10


Fibre Settings:

  • Connection type: PPPoE (Or WAN)

  • Username: Please contact us for your Fibre username

  • Password: You do not need a specific password. 

  • Just enter your NOW account number.
    VLAN: Off 


We also have specific guides below, so check and see if your router is in the list.

If we are missing your router, let us know!

Router make and model:NOW Setup guide: 
ASUS RT-AC86-88UFibre setup guide
ASUS RT-AC5300
Fibre setup guide
ASUS RT-AC66U
Fibre setup guide
ASUS RT-N10E
Fibre setup guide
ASUS RT-N12
Fibre setup guide
ASUS RT-N16
Fibre setup guide
ASUS RT-N56U
Fibre setup guide
Fritz Box 7360
Fibre setup guide
Linksys X6200
Fibre setup guide
VDSL setup guide
Linksys XAC1200
Fibre setup guide
NetComm NB16DG
Fibre setup guide
NetComm NF4V
Fibre setup guide
NetComm NF5
Fibre setup guide
NetComm NF8AC
Fibre setup guide
NetComm NF15ACV
Fibre setup guide
VDSL setup guide
NETGEAR D6220
Fibre setup guide
NETGEAR D7000
Fibre setup guide
Spark Huawei HG630B
Fibre setup guide
VDSL setup guide
Spark Huawei HG659B
Fibre setup guide
VDSL setup guide
TP Link Generic
ADSL setup guide
TP Link Archer C7(V4)
Fibre setup guide
TP Link Archer D2
Fibre setup guide
TP Link TD-W8960
Fibre setup guide
Vodafone Huawei HG659
Fibre setup guide
VDSL setup guide


If your connection is unsuccessful using the above settings, feel free to get in touch with our technical team.

They can be called on 0800 GET NOW (0800 438 669) or emailed on help@nownz.co.nz