If you're having WiFi dropouts or are getting slow WiFi speeds, changing the WiFi channel is a good way to eliminate interference as the culprit.
If your router was supplied by NOW:
You will need to give us a call on 0800 GET NOW (0800 438 669) or email us at firstname.lastname@example.org
We can remotely configure your routers settings for you. If you'd prefer to manage the NOW router yourself, let us know and we can enable access for you.
If you provided your own router:
Unfortunately we will not have access to your router, so we would be unable to complete this for you. (We would if we could!)
Changing channel / frequency is usually completed by accessing the router's administrative settings and locating the WiFi / wireless options. We can help with this too.
Feel free to get in touch with our technical team on 0800GETNOW (0800 438 669).
Alternatively, send us an email at email@example.com