If you are having trouble sending or receiving emails, follow our checklist to try and identify the problem.
1: Is your device connected to the internet?
Email requires a working internet connection, so check your WiFi network / cable to make sure your internet connection is OK.
Try checking if you can browse the internet on the same device.
2: Has your password been changed or entered incorrectly?
A good way to check is to open a web browser and go to our webmail platform HERE.
If you cannot log onto our webmail, you may need to change your email password.
If you can log onto our webmail, it could be an issue with how your device is set up. Check our email settings HERE.
3: Is your email address a nowmail email account?
If not, you may want to check with the company that provides your email account.
- Gmail service alerts can be found HERE
- iCloud email service alerts can be found HERE
- Outlook email service alerts can be found HERE
4: Are you trying to send mail from overseas?
Check out our SMTP-AUTH details HERE
Still stuck? Remember you can access our webmail as a temporary solution.
Our tech team is here to help! Give us a call on 0800 GET NOW (0800 438 669).
Or send us an email on email@example.com if you are able to do so.