Emails won't send or receive ? Follow our handy checklist below. 

Please note, these steps apply to our NOWmail email accounts only. 

If you'd prefer to talk to us, or need help with a different email address, our technical team would love to help. 

Get in touch on 0800GETNOW (0800 438669) or send us an email at

1:    Is your device connected to the internet?

Email requires a working internet connection. Check you're connected to a WiFi network or mobile data.
If you're using a desktop computer or laptop that connects via cable - check it's secured and connected.

2:    Has your password been changed or entered incorrectly?

If you've recently updated your email password, you'd need to update it on any device you access email from. 

Try using our webmail service. If you can log in here, the password isn't the issue. If you can't, get in touch and we can reset your NOWmail password. 

3:    Is your email address a NOWmail email account?

If not, you may want to check with the company that provides your email account.

Check here for service alerts.
Check here for service alerts.
Check here for service alerts. 
Office365 @<yourdomain>.com
Check here for service alerts.

4.    Check your NOWmail POP3 email settings: 

POP3 (Not IMAP!)
Incoming settings:
Outgoing (SMTP) Settings:
25 (or 2525)
Authentication type
Use your mailbox name (everything before the
Use your mailbox name (everything before the
Use your NOWmail password.
Use your NOWmail password.

4:    Are you trying to send mail from overseas?

We may need to enable SMTP authentication on your NOWmail account. 
Get in touch via phone or email and we can quickly get that sorted for you.

Still stuck? Remember you can access our webmail as a temporary solution. 

Our tech team is here to help so give us a call on 0800 GET NOW (0800 438 669). 

Or send us an email on (If you are able to do so).