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The username is everything before the @nowmail.co.nz part of your email address.
E.G. If your email is firstname.lastname@example.org , then your username would be dantheman
As a security measure, NOW doesn't store email passwords.
You can either get in touch and we can change it for you, or follow our instructions on how to do this yourself.
If you still need help, give us a call on 0800 GET NOW (0800 438 669).
You can also get in touch with our support team by emailing email@example.com